Shipping policy

Shipping Countries: United States

Company Address: 1209 Mountain Road Northeast, STE R, Albuquerque, New Mexico, 87110, United States

Noble & Lane Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Range

Countries: We currently ship exclusively within the United States.
Future Expansion: Expansion to additional shipping destinations may be considered in the future.

Shipping Costs

Within the United States: Free shipping on all orders.
No Hidden Fees: All applicable costs are clearly displayed at checkout.

Order Processing Time

Processing Time: Orders are processed within 1–3 business days, Monday through Friday.
Last Order Time: 10:00 PM Central Standard Time (Chicago).
Weekend Orders: Orders placed on weekends or public holidays are processed on the next business day.

Transit Time

Estimated Delivery Time: 5–8 business days.
Business Days: Shipments are delivered Monday through Friday.
Delivery Estimates: Delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, transportation disruptions, or other circumstances beyond our control.
Total Delivery Time: The estimated total time to receive your order is 6–11 business days, including order processing and transit.

Shipping Process

Courier Services: We ship through reliable carriers, including DHL and FedEx.
Insured Shipments: Shipments are insured. Please contact our customer service team in case of loss or damage during transit.
Packaging: We strive to use appropriate packaging materials to help protect products during transportation.

Tracking Instructions

Tracking Information: After your order has been shipped, you will receive an email containing tracking information, including the shipping carrier and tracking number.
Track Your Order: You can track your order through our website by entering your tracking number on our order tracking page.
Questions: If you have questions or concerns about your shipment, our customer service team is available to assist you through our Contact Us page.

Missing Items Procedure

Reporting Missing Items: If an item is missing from your delivered package, please contact our customer service team within 7 days of receiving the package at support@nobleandlane.com. Please include your order number and any relevant photographs of the package and its contents.
Resolution: We will investigate the issue and work toward an appropriate resolution, which may include sending a replacement item or issuing a refund.

Return Policy

Returns: Returns are accepted within 30 days of the delivery date.
Conditions for Returns: Items must be unused, undamaged, and returned in their original packaging, with applicable labels and tags attached. Personalized items are generally not eligible for return, except where required by applicable law.
Return Costs: Return shipping costs are the responsibility of the customer for change-of-mind returns. If an item is defective, damaged, incorrect, or not as described, Noble & Lane will cover the applicable return shipping costs.
Refunds: Approved refunds are processed within 7 business days after the returned item has been received and inspected. Refunds are issued to the original payment method. Additional processing time may be required by your bank or payment provider.
Return Authorization: Please contact our customer service team before sending any item back. Return instructions and the applicable return address will be provided after approval.

Restocking Fee

No Restocking Fee: Noble & Lane does not charge any restocking fees for returned products.

Return Delivery Costs

Defective Products: No return shipping cost will be charged to the customer. This applies when the product is incorrect, damaged during transit, defective, or not as described.
Customer Remorse: The actual return shipping cost will be the responsibility of the customer. This applies when the customer purchases the wrong product, the item does not fit, or they simply no longer want the item.