Refund policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Noble & Lane website. We currently sell and ship products exclusively within the United States.

2. Contact Information

For questions about returns and refunds, please contact our customer service team through the following channels:

Email: support@nobleandlane.com
Phone: +1 833 589 7354
Address: 1209 Mountain Road Northeast, STE R, Albuquerque, New Mexico, 87110, United States

3. Return Window

Customers in the United States may request a return within 30 days of the delivery date, provided the product meets the applicable return conditions described in this policy.

4. Return Instructions

Return Notification: To initiate a return, contact our customer service team at support@nobleandlane.com with your order number and the reason for your return.
Return Authorization: After reviewing your request, our team will provide detailed return instructions and, when applicable, a prepaid shipping label.

5. Packaging and Shipping

Safely pack the item, preferably in its original packaging, with all applicable labels and tags attached.
Include your order number and any return authorization information provided by our customer service team.
Use the shipping instructions and return label provided in our return authorization email, when applicable.
Keep your tracking information and proof of shipment until your return has been processed.

6. Return Costs

Defective or Incorrect Products: No return shipping cost will be charged to the customer when the product is defective, damaged upon arrival, or incorrectly delivered. Noble & Lane will cover the applicable return shipping costs.
Customer Remorse or Change of Mind: The customer is responsible for the actual return shipping costs when returning an item because they purchased the wrong product, the item does not fit, or they simply changed their mind.

7. Specific Return and Refund Conditions

Returns Due to Change of Mind

If you change your mind after making a purchase, you may return the product within 30 days of delivery, provided it is unused, undamaged, and in its original packaging, with all applicable tags and labels attached.

Defective Goods

If you receive a defective product, contact our customer service team with your order number and photos or other relevant evidence. Noble & Lane will cover the return shipping costs and, after reviewing the claim, offer a replacement or a refund.

Damaged Goods

If your product arrives damaged, please contact us within 48 hours of delivery and provide clear photographs showing the damage and the packaging. We will review your request and determine the appropriate resolution, including a replacement or refund when approved.

Incorrect Product Received

If you receive an item different from the one you ordered, contact our customer service team. We will review the issue and arrange the appropriate return shipping and replacement or refund at no additional cost to you.

Product Never Arrived

If your order has not arrived, please contact us so we can investigate the shipment with the shipping carrier. If the package cannot be located, we will offer an appropriate resolution, including a full refund or a replacement.

Order Cancellation

You may request to cancel your order before it has been shipped. Once an order has been shipped, it can no longer be canceled. In that case, you may follow the standard return procedure after receiving the product.

8. Policy for Damaged or Defective Goods

If you receive damaged or defective merchandise, please contact our customer service team within 48 hours of delivery. Include your order number and clear photographs of the damage or defect.

Our team will inspect the information provided and, if the claim is approved, arrange a replacement or full refund. Return shipping costs for approved damaged or defective products will be covered by Noble & Lane.

9. Policy for Non-Damaged Goods

If you change your mind, you may return an unused and undamaged product within 30 days of the delivery date. The item must be returned in its original packaging, with all applicable labels and tags attached.

10. Return and Refund Timelines

Return Window: Return requests must be submitted within 30 days of the delivery date.
Return Shipment: Once your return has been authorized, the item must be shipped within 14 days, following the instructions provided by our team.
Return Processing: After receiving and inspecting the returned item, we aim to process approved refunds within 10 days.
Refund Confirmation: You will receive an email notification once your refund has been processed.
Refund Methods: Refunds are issued to the original payment method used at checkout.
Bank Processing: Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.

11. Exceptions to the Return Policy

The following products are generally not eligible for return, except where required by applicable law:

Custom-made or personalized items.
Hygiene-related products, such as socks and underwear, unless unopened and unused.

12. Return Address

All authorized returns must be sent to the following address:

JF International Business LLC – Noble & Lane
1209 Mountain Road Northeast, STE R
Albuquerque, New Mexico, 87110
United States

Please contact our customer service team before sending any items back. Returns must be authorized in advance to ensure proper processing.

13. Shipping Method and Costs

Shipping Method: Returns must be shipped using the carrier and tracking method specified in the return authorization instructions.
Return Tracking: Customers should retain proof of shipment and tracking information until the return is completed.
Restocking Fees: $0. No restocking fees apply.

14. Legal Rights

This Return and Refund Policy does not limit or affect any consumer rights or legal protections that may apply under the laws and regulations of your jurisdiction.

15. Questions?

If you have any questions regarding returns, refunds, or exchanges, please visit our Frequently Asked Questions page or contact our customer service team at support@nobleandlane.com.

Customer Service Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday and Sunday: 10:00 AM - 4:00 PM EST